Cleaning: Are You under a Maintenance Contract?
When it comes to preventative maintenance, you should understand the terms of your maintenance agreement. In doing so, you will know what you can clean yourself, and what a service technician can do for you. A lot of companies fail to pay attention to this, and as a result, they do things that their service technician could have done. Always be careful when cleaning your equipment yourself. You could harm the equipment if you clean it wrong.
If you bought a maintenance contract, you want to get the most from it. How can you do that? To get the most out of a maintenance contract, always look at the terms of service before agreeing. We have encountered many a righteously irate customer who did not read the terms of service at their last copier company. As a result, they received poor service because they assumed that they would receive excellent service. It depends on the terms inside your contract. A lot of business owners choose a maintenance contract because it puts all their billing in a single place. This is a great reason to choose a maintenance contract, but always look around first.